Support Portal


After a company aquisition, OpenText needed to integrate two legacy customer support portals into a consolidated system.


Using the current support website design to maintain a consistent user experience, create a new support portal front end that combines features from both legacy portals while adding some new functionality.

screen shot of the HP support portal home page
screen shot of the CRT support portal open ticket page


The solution required extensive wireframing to support the in-progress functional design specification (FDS) document used to communicate to the business what functionality we will implement based on their requirements.

The final FDS informs the technical design by the development team, acting as a roadmap of what to build.

screen shot of the home page wireframe
screen shot of list of all a user's tickets in a grid
screen shot of the form used to open a new support ticket
screen shot of the view of a ticket


The solution is going through final technical design and development in QA.

About Me

photo: Rachele DiTullio

As an information architect, interaction designer and web developer, I believe in information integrity and accessibility for all through universal design principles and web standards.

I have a wide breadth of knowledge in many areas of web standards and user experience design including HTML, CSS, cross-browser testing, accessibility best practices, information architecture, interaction design, wireframing, prototyping and usability testing.

I earned my Master's Degree in Information Studies from the University of Texas at Austin School of Information .

Contact Me