This project is still in the design phase.
After a recent company aquisition, OpenText needs to integrate two legacy customer support portals into a consolidated system.
Using the current support website design to maintain a consistent user experience, create a new support portal front end that combines features from both legacy portals while adding some new functionality.
The solution required extensive wireframing to support the in-progress functional design specification (FDS) document used to communicate to the business what functionality we will implement based on their requirements.
The final FDS informs the technical design by the development team, acting as a roadmap of what to build.
The solution is going through technical design.
As an information architect, interaction designer and web developer, I believe in information integrity and accessibility for all through universal design principles and web standards.
I have a wide breadth of knowledge in many areas of web standards and user experience design including HTML, CSS, cross-browser testing, accessibility best practices, information architecture, interaction design, wireframing, prototyping and usability testing.
I earned my Master's Degree in Information Studies from the University of Texas at Austin iSchool.